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Part Nine: Performance Review
9.1 Performance Evaluation Criteria
In order to ensure and maintain the high standard of service expected of Agents of the Director, the PPSC may conduct periodic performance evaluations of Agents. The performance review may have an influence on the continuation of an Agent’s Agreement. Performance criteria include but are not limited to:
- quality of work;
- knowledge of the law;
- productivity;
- efficiency;
- compliance with the Agent Supervisor’s instructions;
- compliance with these Terms and Conditions;
- compliance with PPSC and federal government policies;
- satisfaction of enforcement agencies and federal government departments;
- cost-effectiveness;
- judgment;
- interpersonal skills;
- oral and written communication skills; and
- resourcefulness and creativity.
9.2 Audit of Records
The PPSC reserves the right to conduct periodic audits of all records created and maintained by an Agent Firm in the course of the Agreement in order to ensure compliance with PPSC and governmental policies and implementation of proper financial mechanisms.
The Agent and Agent Firm are expected to comply fully with an audit. Part Seven, Information Management, should be consulted for further information.